Your data
Birch (Rooms, Restaurant & Banquet), Amhara, Patna, is run by Birch Multibiz Private Limited. This explains what we keep when you use this website, order from your table, or ask for a room or the banquet hall.
What we keep
- Orders: what you ordered, the table, the time and the amount. For takeaway and delivery also your name and mobile number, and for delivery your address and location.
- Room requests and banquet enquiries: your name, mobile number, dates, number of guests and any note you write.
- If you sign in: your mobile number or email, name, favourites and order history. If you use Google, we receive your name and email from Google; we never see your Google password.
- Basic technical data your browser sends, such as device type and IP address, used to keep the site working and to block abuse.
Why we use it
To make and serve your order, confirm it with you by phone, deliver it, handle a room or banquet request, show your history and favourites, issue bills, keep the restaurant's accounts as the law requires, and stop fake or prank orders. We send offers or news only if you tick the box to say yes, and you can turn that off in your account at any time.
How long we keep it
- Name and phone on an order are removed after 12 months. The order lines and amounts stay for 24 months, then they are deleted; totals per day are kept for accounts and tax.
- Room and banquet requests are kept for the same period.
- Your account stays until you delete it.
Who helps us
We use Supabase (database and sign-in), Vercel (hosting), Cloudinary (photos) and Google (only if you choose Sign in with Google). If you tap a WhatsApp button, WhatsApp's own terms apply to that chat. They handle data only to provide those services to us, and some of their servers are outside India. We never sell your data and we never ask for card, bank or PAN details on this site; payment is made at the restaurant.
Your rights
- Ask what we hold about you, and have it corrected or erased.
- Change your name or marketing choice any time in your account.
- Delete your account and personal data yourself from your account page. Past orders stay in the restaurant's records for accounting, with your name and number removed.
- Withdraw consent to offers at any time. Children under 18 should ask a parent before sharing details with us.
Grievance officer
For any complaint about your data, write to the Grievance Officer, Birch Multibiz Private Limited, 19, Near IDBI Bank, Amhara, Patna, Bihar 801103, email birchrestro@gmail.com or call +919189491891. We reply within 7 days. If you are not satisfied you may complain to the Data Protection Board of India.
Keeping it safe
Orders are priced on our server, access to staff screens needs a sign-in, and the database only lets each person see their own data. If this policy changes, the new version will be posted here.